Shipping policy

Because we post our products to you chilled, at present we can only operate 2 delivery days per week.  We will increase this to 7 days once our restaurants are open and trading.  Until then, we ship all orders on Wednesdays and Thursdays using Parcel Force 24 Next Day Delivery.  All orders placed before 1pm on Tuesday will be shipped on Wednesday for delivery to you on Thursday.  All orders placed before 1pm on Wednesday will be shipped on Thursday for delivery to you on Friday.  Orders placed after 1pm on Wednesday but before 1pm the following Tuesday will be shipped the following Wednesday.

Using Parcel Force Next Day Delivery, we can ship to all postcodes within the UK.  There are some postcodes that do not qualify for Next Day Delivery such as the Highlands of Scotland and some of the British Isles.  If you postcode does not qualify for Next Day Delivery we will notify you immediately.

Using Parcel Force Next Day Delivery, we aim to have your order with you within 24 hours of it being posted from us.  We cannot accept responsibility for you package not getting to you within 24 hours of postage.  You are responsible for ensuring you are in to collect the parcel when it is delivered. 

Returns and exchanges

Due to the nature of our products, we do not accept returns or exchanges on any food items.  This includes meat packs, sides, sauces and beers.

If there is a genuine problem with your order, please contact us directly and we will aim to resolve the situation quickly and effectively.

Please do not ship your order back to us without contacting us first.  You can contact Reds on MeatByMail@truebarbecue.com